Medicaroid Has a Reliable Support System
for Healthcare Providers to Use the hinotori™.

Medicaroid has established a reliable and secure support system for healthcare providers to use the hinotori™.

Phone Support

Troubleshooting service and the status of the hinotori are available by the phone.
Toll-free service is offered 24 hours a day, every day.

Network Support

The Medicaroid Intelligent Network System (MINS™, a network support system, acquires the operational status of the hinotori in real time during the procedure and reproduces it on a computer to promptly identify the cause of a problem and instruct troubleshooting when a problem occurs.

What can MINS™ do?
  • ・Collect system logs
  • ・Real-time support

Potential of the hinotori™ (MINS™)

Onsite Support

Engineers will be dispatched from our service bases in the Kobe Head Office and in Tokyo that cover all of Japan to resolve problems promptly.

* To use these services, the implementation of a maintenance agreement is required when the hinotori™ Surgical Robot System is installed.

Service Bases
(authorized bases of medical equipment repair)

  • Head Office Service Center

    1-6-4, Minatojima Minami-machi,
    Chuo-ku, Kobe, Hyogo

  • Tokyo Service Center

    Fujikage Building 9F, 1-1-5,
    Moto-Akasaka, Minato-ku, Tokyo

For inquiry about our service, contact us from the inquiry button below,
and choose “Inquiry about service” from the categories in the inquiry form.

Inquiry about Service

The product page is intended for healthcare professionals only. You are not entitled to access or use any information from this webpage if you are not a healthcare professional.

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