hinotori
Service
Medicaroid Has a Reliable Support System
for Healthcare Providers to Use the hinotori™.
Medicaroid has established a reliable and secure support system for healthcare providers to use the hinotori™.
Phone Support
Troubleshooting service and the status of the hinotori are available by the phone.
Toll-free service is offered 24 hours a day, every day.
Network Support
The Medicaroid Intelligent Network System (MINS™, a network support system, acquires the operational status of the hinotori in real time during the procedure and reproduces it on a computer to promptly identify the cause of a problem and instruct troubleshooting when a problem occurs.
Onsite Support
Engineers will be dispatched from our service bases in the Kobe Head Office and in Tokyo that cover all of Japan to resolve problems promptly.
* To use these services, the implementation of a maintenance agreement is required when the hinotori™ Surgical Robot System is installed.
Service Bases
(authorized bases of medical equipment repair)
Head Office Service Center
1-6-4, Minatojima Minami-machi,
Chuo-ku, Kobe, HyogoTokyo Service Center
Fujikage Building 9F, 1-1-5,
Moto-Akasaka, Minato-ku, Tokyo
For inquiry about our service, contact us from the inquiry button below,
and choose “Inquiry about service” from the categories in the inquiry form.